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Agenda
Four days delivering insights that can't be matched
08:00 – 09:30

Breakfast

Location: Positano Restaurant (2nd floor) and Business Bay Restaurant (6th floor)
Presented By:
IFFCO
09:00 – 13:00

Registration and Information Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
NCR Corporation
Unilever Food Solutions
09:00 – 10:30

GRLC Charity Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
09:00 – 13:00

Networking Lounge

Location: Tower B Concierge Level (37th Floor)

To schedule a conference room or semiprivate space in the Concierge Lounge for your customer and/or client meetings, please connect and confirm via the GRLC app. If you require assistance, you may contact Mark Hatch, Director, Trade Relations, at mhatch@winsightmedia.com. For impromptu meetings, please feel free to drop in anytime at the Salon Foyer on the 6th floor.

10:00 – 10:45

Innovation Forums

Option 1: Operations - Walking the Talk on Resolving Workplace Gender Disparity
Location: Majlis 1 (6th Floor)

It will be another 200+ years to gender-equality”…tired of hearing that sort of statement? Join us to learn what works for both men AND women in the workplace – from your own employees, and from experts with firsthand experience.
 
In an engaging and interactive session, you will get an exclusive first look at the first-ever restaurant industry research. Get the boots-on-the-ground perspective from hundreds of male and female restaurant industry employees across the world. You’ll also hear solutions from ‘real’ women and men about who the game-changer employees are; and tips on how to navigate the gender-equality fatigue and walk the talk for business growth instead. Leave with a copy of the exclusive research and with your mind brimming with actionable ideas.

Speakers:

CEO
IWill Consulting

Presented By:
Brian Moore Executive Search
Option 2: Franchising - 10 Restaurant Ideas Worth Copying
Location: Majlis 2 (6th Floor)

Good ideas come in all forms and sizes. Hear 10 intriguing (and easily duplicated) ones in this rapid-fire recount of creative approaches to common restaurant problems and opportunities. You’ll leave the session with practical suggestions that almost every operator can adapt. Attendees can also air their own problems and challenges to see what suggestions the group may have.

Speakers:

Editor-at-Large
Winsight Media

Presented By:
Restaurant Business Magazine
Option 3: Technomic - Generation “ME”:  How Rising Consumer Expectations are Changing the Foodservice Game
Location: Salon 8A (6th Floor)

Wowing today’s consumer and building brand loyalty has never been more challenging. Global consumers have ever-increasing food and beverage options yet traffic and spend remain relatively flat. Capturing consumers’ attention and building repeat visits require new strategies that truly tap into the customer’s emotions and build a long-lasting relationship. In this session, learn how the emergence of new channels and technologies have changed what consumers expect from food, beverages and restaurants. Walk away with a new way to view your customers as well as strategies for reaching them on a deeper and more meaningful level.

Speakers:

Executive Vice President
Technomic

Managing Principal
Technomic

Presented By:
Technomic
Option 4: Market Intelligence - Big Data and the Restaurant Industry
Location: Majlis 3 (6th Floor)

Restaurants are witnessing epic behavior changes in millennials and centennials who are replacing baby boomers. Changing demographics are helping create new experiences for customers. Restaurants are heavily focused on repeat customers. The key to achieving long-term traffic growth and market share is getting actionable insights and data-driven information about customer preference that will help prepare for the future. There is a goldmine of information for restaurant owners in POS, marketing, accounting, CRM to scheduling systems. Big Data analytics is all about restaurant owners leveraging analytics for personalized experience to its customers, enhance guest service and build loyalty. Big data analytics is transforming the restaurant industry right from enhancing customer intelligence to improving operational efficiencies.
 
Join our experts who will provide an overview on big data, discuss challenges and benefits, and provide thought leadership on what’s next.

Speakers:

CEO & Founder | Moderator
Intellytics

CEO
MediaVue Systems

Middle East and Africa Region, Retail, Travel & Transport, Microsoft Corporation
Microsoft Corporation

Presented By:
Intellytics FZ-LLC.
10:45 – 11:15

Networking Break

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
IFFCO
11:15 – 13:00

General Session

Location: Dubai Ballroom (2nd floor)
GRLC Spotlight Charity Grand Prize Drawing
Speakers:

Director, International Business Development
IFFCO

Vice President, Legal and Industry Affairs, Foodservice
The Coca-Cola Company

Presented By:
Coca-Cola Company, The
IFFCO
Cutting through the Chaos: Making Sense of a Disrupted World

Restaurants brands that expand globally do so in an increasingly tumultuous world. Hear global restaurant leaders share their perspectives and experiences navigating political, economic and regulatory headwinds while doing business outside home borders in a time of rising expressions of national self-interest.

Speakers:

President & CEO | Moderator
International Franchise Association

Executive Chairman
Dunkin' Brands

CEO
HMSHost International

Presented By:
International Franchise Association
IHC and Dubai at the Intersection of International Response

In a remarkable undertaking that will allow governments and relief agencies the ability to coordinate and launch aid efforts, our featured guest, Giuseppe Saba, established the Humanitarian Logistics Databank.  IHC, under the patronage of HRH Princess Haya bint Al Hussein, wife of HH Sheikh Mohammed Bin Rashid Al Maktoum, is the largest humanitarian hub in the world and created the databank - the result of collaborating with 70 UN agencies and international organizations. It will also allow global mapping of available relief items, which will help avoid the duplication of resources sent to conflict zones. Dubai is uniquely situated geographically to provide immediate assistance and IHC has proved itself up to the task of offering international relief: In 2017, the UAE has spent $65 million in response to humanitarian aid to 91 countries including Bangladesh, Iraq, Yemen and Sudan.  In a conversation with Paul Grill, CEO of Intellytics FZ-LLC, Mr. Saba, also a leading international logistics and support services expert, will share how the UAE and United Nations have combined to affect crisis response for years to come. 

Speakers:


Intellytics FZ-LLC.

CEO
International Humanitarian City

Presented By:
IFFCO
13:00 – 15:00

GRLC Closing Luncheon

Location: Kitchen6 (1st floor), Garden (5th floor) and Business Bay Restaurant (6th floor)
120+Speakers
1,200+Attendees

GRLC News

The Global Restaurant Leadership Distinction Awards are awarded to those restaurant brands that excel in the global marketplace through Innovation, Industry Service, Partnership and Expansion.