Jim Hartenstein’s entire career has been internationally focused. He was Senior Vice President-International at both Wendy’s and Little Caesars Pizza, with overall responsibilities for all activities outside the US. He now provides consulting assistance for international franchise expansion. Prior to that he worked at American Express in their Latin America/Caribbean Division. He started his career with the Goodyear Tire and Rubber Company. He speaks fluent Spanish and has lived with his family in Venezuela, Panama, Chile, and Mexico. Jim received a Master of Business Administration in International Management, “With Distinction”, from the Thunderbird School of Global Management, in Phoenix, Arizona and a Bachelor of Arts from Denison University, where he was also President of Sigma Chi Fraternity. He was a member of a Special Committee of the Board of Directors of Wendy’s, a member of the IFA International Committee and he is currently on the Advisory Council of the Global Restaurant Leadership Conference. He serves on the Board of Directors of a Mexico-based multinational restaurant company as well as two non-profit Boards in Miami and he serves as a mentor with Endeavor Global. He is a frequent speaker at industry events and has written several articles in franchising publications.
Sessions for Jim Hartenstein
Option 3: Franchising - Common Errors in International ExpansionLocation: Roselle Junior 4713, Sands Expo Level 4
Don’t make the same mistakes the others made! “Those who cannot remember the past are condemned to repeat it.” That phrase has been attributed to a number of people and the concept continues to hold true. Over the years, many franchisors and franchisees have committed the same errors as they begin their international expansion or as they refocus their efforts on those initiatives. The title of this Forum is “Common Errors” – they’re common because so many franchisors have committed them. This Innovation Forum is intended to provide a warning to those who are just beginning to expand outside their home countries and to provide a reminder to those who have already established an international presence. Attendees will have an opportunity see a list of the most significant errors and exchange experiences and examples with other restaurant colleagues in the room. Our guest panelists have many years of experience in multiple countries with various restaurant concepts. They’ve seen many of these errors first hand and heard about many others – and sometimes even committed some of them themselves!
International Franchise Consulting