McDonald’s India – West and South
Ms. Smita Jatia comes with two decades of experience in the QSR industry. She has been an active member of the McDonald’s India team since the commencement of its operations and has handled various roles within the organization over the years.
Smita is responsible for charting out and leading the aggressive growth of McDonald’s India operations across West and South India. She has been instrumental in launching, indigenizing and building the McDonald’s brand over the last 20 years. Smita joined HRPL as Director, Marketing in 1996 and later moved on to take the role of Chief Operating Officer. Currently, she performs the role of Managing Director, Hardcastle Restaurants and leads an employee strength of 7500. A commerce graduate from Sydenham College Mumbai, Smita has also completed an 18 weeks executive management program from Harvard Business School, Boston and has undergone a rigorous Marketing and Restaurant Leadership program at the Hamburger University, USA.
Under Smita’s stewardship, McDonald’s has undertaken a host of community development programs ranging from education of youth on environmental issues and cleanliness to traffic safety awareness programs. She has been instrumental in bringing the Ronald McDonald House Charities Foundation to India to launch the first Ronald McDonald Family Room in partnership with the Bai Jerbai Wadia Hospital for Children. The mission of RMHC India is to create, find and support programs that directly improve the health and well-being of children.