Saturday, 10 November 16:00 – 20:00

Registration and Information Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
NCR Corporation
Unilever Food Solutions
Saturday, 10 November 16:00 – 20:00

GRLC Charity Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
Saturday, 10 November 16:00 – 20:00

Special Events Information Desk

Location: Dubai Ballroom Foyer (2nd floor)
Saturday, 10 November 19:00 – 21:30

Welcome Reception and Strolling Dinner

Location: Pool Terrace (M, 7th floor)

Join fellow attendees and new friends for casual networking while enjoying dishes and drinks created with world-famous food brands Knorr and Hellmann’s and exciting tea brand Pure Leaf. Come see the gorgeous views of the Dubai skyline from the pool deck as we kick off the third annual Global Restaurant Leadership Conference!

Presented By:
Unilever Food Solutions
Sunday, 11 November 06:00 – 11:00

Breakfast

Location: Kitchen6 (1st floor)

Open daily from 06:00, Kitchen6 is the JW Marriott Marquis’ international casual-dining restaurant. Hotel guests may enjoy a delicious breakfast, which is included with your Marriott hotel accommodations. For nonhotel guests, please check with restaurant staff regarding pricing.

Sunday, 11 November 06:45 – 19:45

Registration and Information Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
NCR Corporation
Unilever Food Solutions
Sunday, 11 November 06:45 – 19:45

GRLC Charity Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
Sunday, 11 November 07:00 – 13:45

Special Events

Every activity within the GRLC agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the restaurant industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun.

 

Approximately 8-10 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis; pre-registration will be required for each activity.

 

Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

 

Click here for more information on the GRLC special events.

Sunday, 11 November 07:00 – 13:00

Option 1: Desert Safari Drive

Location: Departure from hotel lobby (adjacent to La Farine Café & Bakery)

Take this once-in-a-lifetime opportunity to explore the picturesque Dubai desert. The morning safari will start with a Jeep drive into the desert, followed by a chance to take the riens on a quad-bike ride through the iconic sand dunes. End the adventure with a breathtaking photo opportunity atop an Arabian camel.

 

  • 07:00 - 07:30, Check-in at hotel lobby (adjacent to La Farine Café & Bakery)
  • 07:30 - 07:45, Bus loading
  • 07:45, Bus departure
  • 07:45 - 12:15, Desert drive, quad bikes and camel rides
  • 12:15, Bus departure
  • 13:00, Arrive at JW Marriott Marquis
Presented By:
NCR Corporation
Sunday, 11 November 07:00 – 13:00

Option 2: Dubai Frame and La Mer

Location: Departure from hotel lobby (adjacent to La Farine Café & Bakery)

Explore one of Dubai's newest attractions, the Dubai Frame. This guided tour will take you on a journey through time, visiting old Dubai, present Dubai and future Dubai as you make your way to the top. Following the tour, you will head to Dubai's newest beach towns, La Mer, where you can enjoy a variety of water activities, shopping, dining and more.

 

  • 07:00 - 07:30, Check-in at hotel lobby (adjacent to La Farine Café & Bakery)
  • 07:30 - 07:45, Bus loading
  • 07:45, Bus departure
  • 08:00 - 09:30, Dubai Frame
  • 10:00 - 12:00, Explore La Mer
  • 12:15, Bus departure
  • 13:00, Arrive at JW Marriott Marquis
Sunday, 11 November 07:30 – 13:45

Option 3: Louvre Abu Dhabi Museum Tour

Location: Departure from hotel lobby (adjacent to La Farine Café & Bakery)

Visit the brand-new Louvre Abu Dhabi and explore the United Arab Emirates' interpretation of historic, cultural and sociological art from around the world. The experience, in true UAE fashion, is unlike any other in the world! 

 

  • 07:30 - 08:00, Check-in at hotel lobby (adjacent to La Farine Café & Bakery)
  • 08:00 - 08:15, Bus loading
  • 08:15, Bus departure
  • 09:45 - 12:00, Louvre Museum Tour
  • 12:15, Bus departure
  • 13:45, Arrive at JW Marriott Marquis
Sunday, 11 November 07:45 – 12:00

Option 4: Dubai Seawings Flight Tour

Location: Departure from hotel lobby (adjacent to La Farine Café & Bakery)

On this thrilling seaplane flight, you will enjoy soaring over Dubai's sweeping vistas, skyscrapers, beaches and architectural marvels.

 

  • 07:45 - 8:15, Check-in at hotel lobby (adjacent to La Farine Café & Bakery)
  • 08:15 - 08:30, Bus loading
  • 08:30, Bus departure
  • 09:00 - 09:45, Briefing
  • 09:45 - 11:15, Tour
  • 11:30, Bus departure
  • 12:00, Arrive at JW Marriott Marquis
Sunday, 11 November 08:00 – 18:00

GRLC Marketplace Sponsor Set Up

Location: Emirates Ballroom & Foyer (6th floor)
Sunday, 11 November 09:00 – 12:15

Option 5: Dubai Canal Dhow Tour

Location: Departure from hotel lobby (adjacent to La Farine Café & Bakery)

Experience a morning onboard a traditional Arabic Dhow enjoying views of the Dubai Skyline, Burj Khalifa, waterfall bridge and much more. Along the way, you’ll be treated with delicious Arabic coffee, appetizers and sweets.

 

  • 09:00 - 09:30, Check-in at hotel lobby (adjacent to La Farine Café & Bakery)
  • 09:30 - 09:45, Bus loading
  • 09:45, Bus departure
  • 10:00 - 12:00, Tour
  • 12:00, Bus departure
  • 12:15, Arrive at JW Marriott Marquis
Sunday, 11 November 09:00 – 18:00

Networking Lounge

Location: Tower B Concierge Level (37th Floor)

To schedule a conference room or semiprivate space in the Concierge Lounge for your customer and/or client meetings, please connect and confirm via the GRLC app. If you require assistance, you may contact Mark Hatch, Director, Trade Relations, at mhatch@winsightmedia.com. For impromptu meetings, please feel free to drop in anytime at the Salon Foyer on the 6th floor.

Sunday, 11 November 12:30 – 15:00

Lunch

Location: Kitchen6 (1st floor)

GRLC is pleased to provide complimentary lunch for attendees at the JW Marriott Marquis’ casual-dining restaurant, Kitchen6. In addition to enjoying a fabulous meal, make the most of the networking opportunities available. Please be prepared to present your GRLC name badge to restaurant staff.

Sunday, 11 November 15:00 – 15:45

Innovation Forums

Option 1: Operations - Expand and Customize Your Menu With Ground-Breaking New Cooking Technology
Location: Majlis 1 (6th Floor)

Consumers want fresh, convenient food, and they want it fast. This drives a need to improve your operational efficiency and meet increased demand with the highest-quality food. The secret to superior cooking consistency and quality with unmatched throughput is in Structured Air Technology. This innovation offers four ovens in one – so you can cook food the way it’s meant to be cooked and perfect your dishes. In this session, learn the latest consumer trends and how the newest cooking technology can allow you to reimagine your menu and grow your business.

Speakers:

Vice President, National Accounts - Foodservice
Alto-Shaam, Inc.
141.251.3800

Presented By:
Alto-Shaam, Inc.
Option 2: Future of Food & Beverage - Beverage Innovation for the Future
Location: Majlis 2 (6th Floor)

This session will cover the state of the beverages throughout the world, and what is happening more specifically on an innovation front.  Many operators are using beverages as their points of differentiation, as consumers are lured by new, and exciting flavors, formats and combinations.  Supported by insights from Technomic research conducted in North America, emerging beverages inspired by global inspirations will be highlighted during the presentation, and later served by IFFCO at the IFFCO Dinner on 12th November 2018 at Café Artois.

Speakers:

Manager, Beverage Innovation
IFFCO Group

Senior Research Manager
Technomic

Managing Principal
Technomic

Presented By:
IFFCO
Option 3: Franchising - Untapped Markets in the Middle East
Location: Al Safa 1/2 (4th Floor)

Global F&B franchises have established their mark in the Gulf and have influenced the franchise industry in the Middle East.  However, very few brands have extended their reach to the emerging markets in the Middle East, such as Iraq, which present a new haven for global F&B brands.  Much of the stalled development has been based on unreliable data and forecasts on the economic, legal, and security environment.  Join a panel of franchise experts, current top franchisees, and successful food operators to uncover the market potential the franchise market in Iraq. The panel will provide up to date market overview, forecasts, consumer trends, and address how to overcome challenges to market entry.  The session will also provide an exclusive opportunity to hear from current food operators and franchisees about the untapped potential in entering the next franchise center of the Middle East. 

Speakers:

International Attorney - Advisor
US Department of Commerce

Chief of Staff & VP, International Affairs
International Franchise Association
202.662.0762

Global Director of Franchise Programs
U.S. Department of Commerce

Presented By:
International Franchise Association
Option 4: Technology - Maintaining Operational Excellence and Great Customer Experiences through Rapid Growth
Location: Al Safa 3/4 (4th Floor)

Creating and maintaining great customer experiences can be a challenge for any operator, especially those who are focused on scaling their brand.

 

Delivering these great customer experiences is a direct function of the operating procedures you design for your restaurants. Not surprisingly, designing procedures and initiatives is a lot easier than rolling-out and enforcing them, especially for brands experiencing rapid growth!

 

Join this panel discussion to learn how restaurant owner & operator, Citarasaprima (CRP Group), which has grown from just 20 locations in 2015 to over 200 today, ensures operational excellence while experiencing hyper-growth.

 

We’ll explore how their use of technology allows them to tackle the critical “last mile” challenge to achieve operational excellence across locations and create great customer experiences.

Speakers:

General Manager, Operations
CRP Group

CEO
Zenput
800.537.0227

Presented By:
Zenput
Option 5: Technomic - Keys to Success in North America Market Entry
Location: Salon 8A (6th Floor)

Looking to enter or expand in the U.S., Canada or Mexico? This session will provide the necessary background and up-to-date intelligence for any restaurant concept planning to enter or expand within North America. The session is designed to give you, the operator, insight into the North American foodservice market, including the current size of the market, trends in foodservice, who the successful restaurant operators are and who to watch. Additionally, learn what issues restaurant brands face when entering the U.S. related to the marketplace, distribution and local governments. After gaining a foundational understanding, walk away with an invaluable framework for your expansion strategy toolkit.

Speakers:

Regional Vice President, Business Development
Technomic

Presented By:
Technomic
Option 6: Anti Theft: Fighting Theft in Restaurants at Scale Using Artificial Intelligence
Location: Majlis 3 (6th Floor)

While our hospitality industry boasts of its people working 24*7 in the service, at the same time there is another reality which is not much talked about. Its the theft that takes place at our restaurants. Pilferage and theft that happen in the restaurants is the global phenomenon and is not only  one of the main reasons restaurants shut down, It also hampers the growth and scalability of the restaurant at large.

We are going to talk about how it can be curbed using the smartness of data by applying machine learning and artificial intelligence to it.

There are case studies where we have seen pilferage percentage as high as 25% dropping down to as low as 4 %. We are going to talk about these not so famous case studies delivering deeper insights into strengthening your bottom line.

Speakers:

Co-Founder & CEO
POSist Technologies Pvt. Ltd

Presented By:
POSist Technologies Pvt.
Sunday, 11 November 16:15 – 18:00

Opening General Session

Location: Dubai Ballroom (2nd floor)
Welcome and Opening Remarks
Speakers:

Group President, Restaurant Media & Events
Winsight, LLC

Chief Customer & Commercial Leadership Officer
The Coca-Cola Company

State of the Global Foodservice Industry: Leaders, Outlook and Expectations

For the second year, Coca-Cola is proud to present the State of the Global Foodservice Industry. Attendees will have an exclusive look at the latest and most trusted global market foodservice data, generated and presented by Technomic, the world’s leading foodservice research firm. During this session, Technomic experts Joe Pawlak and David Henkes will reveal authoritative industry sales data and overarching trends that span the globe and are fueling industry growth. Rankings of the Top 150 global restaurant chains will be presented along with fact-based insight about the factors driving success among industry leaders. The latest consumer research spanning the globe will be shared. Learn the macro forces shaping future food and beverage usage and what drives global consumers to restaurants and what they expect from the experience.

Speakers:

Senior Principal
Technomic

Managing Principal
Technomic

Presented By:
Coca-Cola Company, The
Technomic
GRLC Spotlight Charity Presentation: Dubai Cares
Speakers:

Director, International Business Development
IFFCO
+97165029000 ext 9079

Vice President, Legal and Industry Affairs, Foodservice
The Coca-Cola Company
404.676.6640

Programs Manager
Dubai Cares

Presented By:
Coca-Cola Company, The
IFFCO
Collaborating to Tackle the Staffing Crisis in Kitchens

The future looks bright for our foodservice industry. We need to attract inspired young people to build their careers in kitchens, yet we’re struggling to keep the talent we have from leaving and far fewer people are entering the profession. Unilever Food Solutions will run an expert panel discussion to address the rise of this staffing crisis which many chains are now facing. Harry Brouwer, CEO Unilever Food Solutions, together with leading chefs, industry influencers and chain operators, will openly share different and personal perspectives on the problem and announce a major initiative to help solve this key industry issue.

Speakers:

Editor-at-Large | Moderator
Winsight Media

Chief Executive Officer
Unilever Food Solutions

Chairman
Delicious Inc. (Parent of Cilantro Café)

Executive Chef and Executive Vice President
Legal Sea Foods, LLC

Culinary Director
Renaissance Downtown Hotel, Dubai

Presented By:
Unilever Food Solutions
Sunday, 11 November 18:00 – 18:30

Networking Break

Location: Dubai Ballroom (2nd floor)
Sunday, 11 November 18:30 – 19:45

General Session

Location: Dubai Ballroom (2nd floor)
GRLC Distinction Awards

The Global Restaurant Leadership Distinction Awards are awarded to those restaurant brands that excel in the global marketplace through Innovation, Industry Service, Partnership and Expansion.  The Innovation category recognizes international success by crossing boundaries, staying ahead of consumer demands and enhancing operations, and GRLC is pleased to recognize LEON (UK).  The Service award honors the brands that give back to their communities, the industry and even the planet itself; the 2018 award goes to Alghanim Industries (Kuwait).  The Partnership designation highlights an operator who successfully developed a brand that originated in another country, adapted it to the marketplace and made it a success; this Partnership award honors Jollibee Foods Corporation (Philippines). Expansion recognizes growth - increase in sales, unit count and average unit volume over the prior year and tracking into the current year.  This year’s winner is Costa Coffee (UK).  Join us as we celebrate these international stars! 

Speakers:

Vice President, Food and Beverage
Alghanim Industries

Assistant Vice President and Head International Franchising and Business Development
Jollibee Foods Corporation

Senior Regional Marketing Manager Middle East & Asia
Costa Coffee

Development and Property Director
LEON

Presented By:
Sysco Corporation
One-on-One Conversation with Muhtar Kent and Dawn Sweeney

Muhtar Kent, chairman of The Coca-Cola Company, will talk about the enduring power of partnership, key consumer trends impacting the global marketplace, and the large-scale opportunities he sees for growth and greater value creation in the worldwide restaurant market. His speech will be followed by a one-on-one discussion of these and other topics with Dawn Sweeney, president and CEO of the National Restaurant Association.

Speakers:

Chairman
The Coca-Cola Company

President & CEO
National Restaurant Association

Presented By:
Coca-Cola Company, The
Sunday, 11 November 19:45 – 23:00

GRLC Marketplace

Location: Emirates Ballroom & Foyer (6th floor)

With some of the world’s most forward-thinking restaurant suppliers on display, you're sure to find all the industry-shapers within GRLC's Marketplace. This is the exhibition portion of the GRLC agenda where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. Just a few hours here can deliver guaranteed quality insights, exclusive intelligence and help you develop meaningful relationships.

Reception and Dinner
Location: GRLC Marketplace - Emirates Ballroom & Foyer (6th floor)

GRLC's opening night celebration is the perfect transition from an afternoon of valuable learnings to an evening of relaxed networking.  Join fellow guests and new colleagues for fabulous food and beverages; this is the ideal opportunity to launch your GRLC journey.

Presented By:
Coca-Cola Company, The
IFFCO
NCR Corporation
Unilever Food Solutions
Monday, 12 November 08:00 – 09:00

GRLC Walking and Running Club

Location: Departure from Hotel Main Lobby (adjacent to La Farine Café & Bakery)

We've brought the Running Club to Dubai! Get your morning workout along the beautiful newly completed Dubai Canal, a route that is as short or long as you desire and that will take you along the serene waterfront. Whether you're a runner or a walker, there will be plenty to see along the way.

Monday, 12 November 08:00 – 09:30

Breakfast

Location: Positano Restaurant (2nd floor) and Business Bay Restaurant (6th floor)
Presented By:
IFFCO
Monday, 12 November 09:00 – 19:15

Registration and Information Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
NCR Corporation
Unilever Food Solutions
Monday, 12 November 09:00 – 19:15

GRLC Charity Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
Monday, 12 November 09:00 – 18:00

Networking Lounge

Location: Tower B Concierge Level (37th Floor)

To schedule a conference room or semiprivate space in the Concierge Lounge for your customer and/or client meetings, please connect and confirm via the GRLC app. If you require assistance, you may contact Mark Hatch, Director, Trade Relations, at mhatch@winsightmedia.com. For impromptu meetings, please feel free to drop in anytime at the Salon Foyer on the 6th floor.

Monday, 12 November 10:00 – 10:45

Innovation Forums

At the Global Restaurant Leadership Conference, we’re examining the people, innovations and forces that will change your business for the foreseeable future. We’ll look at the factors revolutionizing restaurant development and expansion and how operators go to market for a decade, a generation or a lifetime.  Led by the brightest and most innovative entrepreneurs in foodservice, GRLC's Innovation Forums feature global “hot topics” and powerful messages designed to spark new ideas. 

Option 1: Operations - Managing Global Supply Chain in the Foodservice Industry
Location: Al Safa 1/2 (4th Floor)

Global supply chain leaders share insights on their brands domestically and internationally, as well as their challenges and solutions in managing global supply chains within the foodservice industry.

Speakers:

Founder | Moderator
Avery Global

Head of Supply Chain
Alabbar Enterprises

President- International Food Group
Sysco Corporation

Supply Chain Executive, IMEA
Nandos

Director, International Supply Chain
Chick-fil-A, Inc.

Presented By:
Sysco Corporation
Option 2: Future of Food & Beverage - Building a Culture of Food Safety in Foodservice
Location: Majlis 1 (6th Floor)

An estimated 600 million people, almost 1 in 10 people globally, fall ill after eating contaminated food. With foodborne illness incidents becoming more highly publicized, costly food recalls on the rise, heightened regulatory oversight and new restaurant culinary trends emerging, how your operation assesses and manages their food safety risk is more critical than ever. One of the most proactive ways to reduce those risks is implementing and improving a food safety culture that spans throughout the organization.  This session will focus on how a culture of food safety can be built across departments and throughout an organization.  Current examples of food safety risks restaurants face will be discussed and specific tools will be shared that can be used to reduce your risk and increase your commitment to food safety.

Speakers:

Vice President , Sales | Moderator
National Restaurant Association / ServSafe International
312.804.4308

Presented By:
ServSafe International
Option 3: Franchising - Insiders’ Guide to Restaurant Development in the GCC
Location: Al Safa 3/4 (4th Floor)

World Franchise Associates (WFA) in partnership with the Global Restaurant Leadership Conference is hosting the “Insiders’ Guide to Restaurant Development in the GCC” which will include five speakers covering Bahrain, Kuwait, Oman, Saudi Arabia and UAE.

Speakers:

Head of Strategy | Moderator
Sonic USA

Former MD, Managing Partner
McDonald’s MENA, Falcon

Managing Director
Mehdi Group

President F&B
Azadea Group

Business Development Director
Kout Food Group

Executive Chairman
Cravia Group

Presented By:
World Franchise Associates
Option 4: Technology - How Digital Transformation is Changing the Face of Consumer Engagement
Location: Majlis 2 (6th Floor)

NCR explores how digital transformation continues to change how restaurants engage with their consumers across the globe – and how that looks to evolve in the future. What will AI, VR, voice and payments mean for how restaurants need to prepare for tomorrow, today.

Speakers:

General Manager, Global Hospitality Group
NCR Corporation

Presented By:
NCR Corporation
Option 5: Technomic - Capturing the Craze: How Operators Adapt Global Trends for Their Market and Menu
Location: Salon 8A (6th Floor)

Menu trends are emerging at a rapid pace and have never been more mobile across the globe. While it’s imperative that operators keep their offerings in line with current food and drink trends, it can be a challenge keeping up with the many food fads and crazes, as well as determining which trends are more lasting and how to adapt them to a specific market and segment. This session will focus on the key strategies that operators employ when adopting and adapting fast-moving menu trends for their local market.

Speakers:

Senior Principal
Technomic

Senior Research Manager
Technomic

Presented By:
Technomic
Option 6: Market Intelligence - Global Restaurant M&A Dynamics - What do Industry Leaders do Next?
Location: Majlis 3 (6th Floor)

The deal-making boom is not likely to slow down. Involving national chains, emerging brands or multi-concept operators, the M&A action is likely to come your way. Hear from Wells Fargo’s Investment Banking leader on deal activity and what operators need to know to attract the right financing partner and, perhaps most importantly, manage a successful company after close.  On the agenda:  driving multiples, the importance of strategic investment, why top talent and company culture matter, and completing a successful deal that drives growth and leads to better performance.

Speakers:

Managing Director and Head of Retail Investment Banking
Wells Fargo Securities

Presented By:
Wells Fargo & Company
Monday, 12 November 10:45 – 11:15

Networking Break

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
MAM FOOD CO
Monday, 12 November 11:15 – 13:30

General Session

Location: Dubai Ballroom (2nd floor)
A Deeper Dive into MENA Foodservice

Utilizing Technomic’s latest research, we will look at the leading chains operating in the MENA region as well as menu and consumer trends that continue to evolve the foodservice landscape.

Speakers:

Executive Vice President
Technomic

Global Business Development Manager
Technomic

Presented By:
Technomic
Technology at the Gate

Connectivity and automation are disrupting the foodservice industry enabling innovations, new concepts and competition. This session will focus on trends shaping the foodservice industry and examine how operators and manufacturers turn the challenges of a more connected world into benefits.


How can operators leverage the rapidly accelerating speed of connectivity and automation in foodservice and turn it into an advantage? We will look at transformational business models such as delivery innovations and fully automated service models. We will also look at end-to-end collaborative innovation. How do food suppliers, equipment OEMs, and operators work together on next gen of packaging for automated equipment? How can data be shared and analyzed across the value chain?

 

Speakers:

Executive Vice President and Chief Innovation Officer
WELBILT, Inc.
727.569.1130

Presented By:
Welbilt, Inc.
Global Impact of Women

The power and potential of women business leaders is more critical than ever, as research continues to show more inclusive and diverse companies are the best drivers of global economic growth. Join a panel of leading executives to discuss opportunity and responsibility around gender equality, pay equality and being a change agent in the nearly US$800 billion worldwide restaurant industry where women – as consumers, as well as executives – continue to drive economic output and spending.

 

The session will discuss:

 

  • Winning strategies for advancing women and creating global paths to business success and growth
  • Ways to develop and maintain inclusiveness and advocacy to inspire a brand, a workplace and product innovation
  • Lessons on developing cultural intelligence – from understanding to action – to build diverse teams focused on global growth
Speakers:

Chief Customer & Commercial Leadership Officer | Moderator
The Coca-Cola Company

CEO
IWill Consulting

Senior Advisor, former President and CEO
Subway

President - Turkey, Caucasus and Central Asia
The Coca-Cola Company

SVP, International
Little Caesar Enterprises, Inc.

Presented By:
IFFCO
Monday, 12 November 13:30 – 14:30

Networking Lunch

Presented By:
Lamb Weston
Monday, 12 November 13:30 – 16:30

GRLC Marketplace

Location: Emirates Ballroom & Foyer (6th floor)

This is the exhibition portion of the GRLC agenda where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. Just a few hours here can deliver guaranteed quality insights, exclusive intelligence and help you develop meaningful relationships.

Monday, 12 November 16:30 – 17:15

Innovation Forums

Option 1: Operations - Building a Smarter Kitchen: How Operations Can Benefit from Connectivity and Automation
Location: Majlis 1 (6th Floor)

The Internet of Things is rapidly transforming the foodservice industry. With connectivity and automation on the rise, top chefs, chain operators, and independents can take their kitchens to a whole new level.  


Novel digital back-of-house technology solutions offer savings, improved efficiency, and ensure that kitchens are up and running to their fullest potential. Operators can monitor equipment and restaurant systems remotely leaving them with more time to focus on customer expectations, food quality, and culinary creativity.


This break out session will highlight how emerging and established operators are implementing digital technologies to connect their kitchen operations like never before. We will look at how real-time information drives performance and how advanced data analytics can add value across the business and support growth objectives. We will also show how in the future robots could work alongside humans in a kitchen and how the concept of co-botics will impact operations.

 

Speakers:

Executive Vice President and Chief Innovation Officer
WELBILT, Inc.
727.569.1130

Executive Vice President and Chief Transformation and Digital Officer
Welbilt, Inc.
727.853.3077

Presented By:
Welbilt, Inc.
Option 2: Future of Food & Beverage - Exploring Innovation in Marketing
Location: Al Safa 1/2 (4th Floor)

One of today’s biggest challenges for restaurant operators around the globe is a decline in customer traffic and sales. Marketing to consumers through traditional tactics like TV media have not always provided tangible returns on the sometimes expensive investment, and digital marketing efforts can  quickly add to cost and don’t always get customers through the door. This session will explore innovative marketing efforts that can create and capture new consumer demand for your brand, drive guest loyalty and break through what can be a high-cost and low trade-off marketing cycle. 

Speakers:

Group President, Restaurant Media & Events | Moderator
Winsight, LLC

Chairman
Jananah Investment LLC (Applebee's)

International Marketing
The Wendy's Company

Senior Director, International Marketing
Darden International

Vice President Marketing & Communication International
HMSHost International

Presented By:
Restaurant Business Magazine
Option 3: Franchising - Making a GREAT Brand Into A GLOBAL Brand
Location: Al Safa 3/4 (4th Floor)

Developing a successful brand is a feat in itself. However, achieving recognition as a Global Brand is something that is even rarer and very few can claim.  This panel will explore some of the worlds’ top Global Brands and how they went through the process of spreading their offering to other cultures and markets around the world. We will discuss the challenges of becoming and staying relevant in an ever-evolving environment with changing competition, consumer preferences and purchasing habits that rapidly shift and add layers of both complexity and opportunity that only few do well. Whether you are working to keep your brand and business relevant in its home market, deciding how to evolve the menu or considering crossing borders and adding alternative channels, this session is for you. We will cover best practices, mistakes and multi-industry examples on building and evolving global brands to stay relevant to the customers we have and appeal to those in the next generation or market.

Speakers:

President | Moderator
Darden International

President, International
Wingstop Restaurants Inc

SVP, Global Development & Operations & Executive Director
California Pizza Kitchen

Vice President, International
Dunkin' Brands Inc.

Presented By:
OpenTable
Option 4: Technology - Maximizing Restaurant Operations with Cloud Technology
Location: Majlis 2 (6th Floor)
Speakers:

CEO
Linga POS
239.205.8911

Presented By:
Linga POS
Option 5: Technomic - Adapting the Format: How Operators are Turning to New Store Models to Address Market Disrupters
Location: Salon 8A (6th Floor)

The boom of delivery, increased demand for off-premise food and drink, increased competition from nontraditional competitors and hurried lifestyles have forced many operators to rethink how and where they set up and locate their restaurants. Today’s restaurant chains are tasked with doing more with less—servicing more dayparts, offering delivery and providing seamless ordering solutions—often with smaller kitchens and a tight labor market. This session will examine how leading operators are revamping their operations to address the modern industry landscape.

Speakers:

Senior Research Manager
Technomic

Presented By:
Technomic
Option 6: Market Intelligence - Global Insights into the FnB Industry with the Increase of Chinese Presence in Middle East
Location: Majlis 3 (6th Floor)

With the growing presence of Chinese investment and tourist arrivals to the GCC, what opportunities are for Chinese gourmet concept to enter the GCC region? How do you seize the opportunity and be the first mover for introducing Chinese cuisine concepts to meet the new market demand. With the disruption in Chinese FnB offerings & trends, how do we embrace current innovations to cater to the mainstream customers who start adopting the entrant’s offering in volume.

Speakers:

Vice President, Global Franchise Development
Crystal Jade Culinary Concepts Holding
63390998

Presented By:
Crystal Jade Culinary Concepts Holding
Monday, 12 November 17:00 – 22:00

GRLC Marketplace Sponsor Teardown

Location: Emirates Ballroom & Foyer (6th floor)
Monday, 12 November 17:15 – 17:45

Networking Break

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
Monday, 12 November 17:45 – 19:15

General Session

Location: Dubai Ballroom (2nd floor)
How AI Will Transform the Hospitality Industry

Artificial Intelligence is rapidly shifting how we operate our business. The advancement of leading AI technologies such as computer vision, conversational commerce and augmented intelligence are enabling a greater understanding of consumer behavior and more powerful decisions on the front-line.

 

Consumer expectations are also rising in conjunction of these trends reaching consumer devices and applications. Restaurants are being challenged to focus more resources on serving the customer to address their greater expectations around convenience and personalization. Restaurants that successfully incorporate these capabilities have an opportunity to drive new growth, capture the loyalty of consumers, and achieve greater efficiency.

 

Discover the latest technology trends and myths and learn about how firms can modernize their existing businesses to take advantage of these technology trends in this session.

Speakers:

VP/GM Commercial Data & Analytics
NCR Corporation

General Manager, Global Hospitality Group
NCR Corporation

Presented By:
NCR Corporation
SUSTAINABLE WORLD: Creating a Better World for Us All

Inspiring Enactus students who take entrepreneurial action for others to create a better world for us all will showcase how they are tackling the world's food waste crisis.

 

As the world’s largest experiential learning platform dedicated to creating a better world while developing the next generation of leaders with a head for business and a heart for the world, Enactus improved the lives of 1.3 million people in 2017 through 72,000 participating students on 1,730 campuses in 36 countries.

 

The Enactus network of global business, academic and student leaders are unified by our vision—to create a better, more sustainable world.

 

Learn more at enactus.org. #NextGenLeaders

Speakers:

Enactus Team Member
Sohag University

Enactus Team Member
Saint Mary's University

Enactus Team Member
Saint Mary's University

Enactus Team Member
Sohag University

Enactus Team Member
Saint Mary's University

President and CEO
Enactus

Presented By:
Coca-Cola Company, The
Monday, 12 November 19:15 – 23:00

Reception and Dinner

Location: Café’ Artois at Bridgewater Tavern

Join fellow leaders and friends for worldly dining and more opportunity for continuing conversations.

Presented By:
IFFCO
Tuesday, 13 November 08:00 – 09:30

Breakfast

Location: Positano Restaurant (2nd floor) and Business Bay Restaurant (6th floor)
Presented By:
IFFCO
Tuesday, 13 November 09:00 – 13:00

Registration and Information Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
NCR Corporation
Unilever Food Solutions
Tuesday, 13 November 09:00 – 10:30

GRLC Charity Desk

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
Coca-Cola Company, The
IFFCO
Tuesday, 13 November 09:00 – 13:00

Networking Lounge

Location: Tower B Concierge Level (37th Floor)

To schedule a conference room or semiprivate space in the Concierge Lounge for your customer and/or client meetings, please connect and confirm via the GRLC app. If you require assistance, you may contact Mark Hatch, Director, Trade Relations, at mhatch@winsightmedia.com. For impromptu meetings, please feel free to drop in anytime at the Salon Foyer on the 6th floor.

Tuesday, 13 November 10:00 – 10:45

Innovation Forums

Option 1: Operations - Walking the Talk on Resolving Workplace Gender Disparity
Location: Majlis 1 (6th Floor)

It will be another 200+ years to gender-equality”…tired of hearing that sort of statement? Join us to learn what works for both men AND women in the workplace – from your own employees, and from experts with firsthand experience.
 
In an engaging and interactive session, you will get an exclusive first look at the first-ever restaurant industry research. Get the boots-on-the-ground perspective from hundreds of male and female restaurant industry employees across the world. You’ll also hear solutions from ‘real’ women and men about who the game-changer employees are; and tips on how to navigate the gender-equality fatigue and walk the talk for business growth instead. Leave with a copy of the exclusive research and with your mind brimming with actionable ideas.

Speakers:

CEO
IWill Consulting

Presented By:
Brian Moore Executive Search
Option 2: Franchising - 10 Restaurant Ideas Worth Copying
Location: Majlis 2 (6th Floor)

Good ideas come in all forms and sizes. Hear 10 intriguing (and easily duplicated) ones in this rapid-fire recount of creative approaches to common restaurant problems and opportunities. You’ll leave the session with practical suggestions that almost every operator can adapt. Attendees can also air their own problems and challenges to see what suggestions the group may have.

Speakers:

Editor-at-Large
Winsight Media

Presented By:
Restaurant Business Magazine
Option 3: Technomic - Generation “ME”:  How Rising Consumer Expectations are Changing the Foodservice Game
Location: Salon 8A (6th Floor)

Wowing today’s consumer and building brand loyalty has never been more challenging. Global consumers have ever-increasing food and beverage options yet traffic and spend remain relatively flat. Capturing consumers’ attention and building repeat visits require new strategies that truly tap into the customer’s emotions and build a long-lasting relationship. In this session, learn how the emergence of new channels and technologies have changed what consumers expect from food, beverages and restaurants. Walk away with a new way to view your customers as well as strategies for reaching them on a deeper and more meaningful level.

Speakers:

Executive Vice President
Technomic

Managing Principal
Technomic

Presented By:
Technomic
Option 4: Market Intelligence - Big Data and the Restaurant Industry
Location: Majlis 3 (6th Floor)

Restaurants are witnessing epic behavior changes in millennials and centennials who are replacing baby boomers. Changing demographics are helping create new experiences for customers. Restaurants are heavily focused on repeat customers. The key to achieving long-term traffic growth and market share is getting actionable insights and data-driven information about customer preference that will help prepare for the future. There is a goldmine of information for restaurant owners in POS, marketing, accounting, CRM to scheduling systems. Big Data analytics is all about restaurant owners leveraging analytics for personalized experience to its customers, enhance guest service and build loyalty. Big data analytics is transforming the restaurant industry right from enhancing customer intelligence to improving operational efficiencies.
 
Join our experts who will provide an overview on big data, discuss challenges and benefits, and provide thought leadership on what’s next.

Speakers:

CEO & Founder | Moderator
Intellytics
+971 55 3725185

CEO
MediaVue Systems
+17819260676

Middle East and Africa Region, Retail, Travel & Transport, Microsoft Corporation
Microsoft Corporation

Presented By:
Intellytics FZ-LLC.
Tuesday, 13 November 10:45 – 11:15

Networking Break

Location: Dubai Ballroom Foyer (2nd floor)
Presented By:
IFFCO
Tuesday, 13 November 11:15 – 13:00

General Session

Location: Dubai Ballroom (2nd floor)
GRLC Spotlight Charity Grand Prize Drawing
Speakers:

Director, International Business Development
IFFCO
+97165029000 ext 9079

Vice President, Legal and Industry Affairs, Foodservice
The Coca-Cola Company
404.676.6640

Presented By:
Coca-Cola Company, The
IFFCO
Cutting through the Chaos: Making Sense of a Disrupted World

Restaurants brands that expand globally do so in an increasingly tumultuous world. Hear global restaurant leaders share their perspectives and experiences navigating political, economic and regulatory headwinds while doing business outside home borders in a time of rising expressions of national self-interest.

Speakers:

President & CEO | Moderator
International Franchise Association

Executive Chairman
Dunkin' Brands

CEO
HMSHost International

Presented By:
International Franchise Association
IHC and Dubai at the Intersection of International Response

In a remarkable undertaking that will allow governments and relief agencies the ability to coordinate and launch aid efforts, our featured guest, Giuseppe Saba, established the Humanitarian Logistics Databank.  IHC, under the patronage of HRH Princess Haya bint Al Hussein, wife of HH Sheikh Mohammed Bin Rashid Al Maktoum, is the largest humanitarian hub in the world and created the databank - the result of collaborating with 70 UN agencies and international organizations. It will also allow global mapping of available relief items, which will help avoid the duplication of resources sent to conflict zones. Dubai is uniquely situated geographically to provide immediate assistance and IHC has proved itself up to the task of offering international relief: In 2017, the UAE has spent $65 million in response to humanitarian aid to 91 countries including Bangladesh, Iraq, Yemen and Sudan.  In a conversation with Paul Grill, CEO of Intellytics FZ-LLC, Mr. Saba, also a leading international logistics and support services expert, will share how the UAE and United Nations have combined to affect crisis response for years to come. 

Speakers:


Intellytics FZ-LLC.

CEO
International Humanitarian City

Presented By:
IFFCO
Tuesday, 13 November 13:00 – 15:00

GRLC Closing Luncheon

Location: Kitchen6 (1st floor), Garden (5th floor) and Business Bay Restaurant (6th floor)