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Agenda
Four days of industry-leading insights
07:00 – 08:00

GRLC Walking & Running Club

We've brought the Running Club to Singapore! Get your morning workout along a route which showcases the beauty and wonder of the Singapore skyline and Bay, one that is as short or long as you desire and that will take you along the serene waterfront. Whether you're a runner or a walker, there will be plenty to see along the way.

08:30 – 20:00

Social Enterprise Partnership Desk

Location: Sands Expo, Peony Ballroom Foyer, Level 4 
Presented By:
Coca-Cola Company
IFFCO
JINJJA CHICKEN
08:30 – 20:00

Registration & Information Desk

Location: Sands Expo, Peony Ballroom Foyer, Level 4 
Presented By:
Coca-Cola Company
IFFCO
NCR Corporation
Unilever Food Solutions
09:00 – 09:45

Innovation Forums (Choose 1 of 6)

At the Global Restaurant Leadership Conference, we’re examining the people, innovations and forces that will change your business for the foreseeable future. We’ll look at the factors revolutionizing restaurant development and expansion and how operators go to market for a decade, a generation or a lifetime.  Led by the brightest and most innovative entrepreneurs in foodservice, GRLC's Innovation Forums feature global “hot topics” and powerful messages designed to spark new ideas. 

Option 1:  Operations
Option 2: Future of Food - Seeking Excellence through Menu R&D and Innovation and Best Industry Practices

Join Victor Gielisse, CMC, DBA, Partner in the CIA Consulting Group, as he explores with you Menu Engineering best practices and key opportunities in the tightly competitive food service and hospitality market. He will also delve into the ongoing challenges for operators of creating and implementing something new - a new product, process, service or perhaps a new business model. Explore the opportunities that operators face and the need to understand when a current practice adds value and at what stage to initiate another point of differentiation to stay ahead of the competition by delivering new value creation for their business. Take-aways from this session include:

  • Understanding and improving upon your business innovation dimensions
  • The value of using cross-functional teams and co-development process strategies
  • Explore effective Innovation Management practices
Speakers:

Certified Master Chef, Partner
CIA Consulting

Option 3:  Franchising - Common Errors in International Expansion

Don’t make the same mistakes the others made! “Those who cannot remember the past are condemned to repeat it.” That phrase has been attributed to a number of people and the concept continues to hold true. Over the years, many franchisors and franchisees have committed the same errors as they begin their international expansion or as they refocus their efforts on those initiatives. The title of this Forum is “Common Errors” – they’re common because so many franchisors have committed them. This Innovation Forum is intended to provide a warning to those who are just beginning to expand outside their home countries and to provide a reminder to those who have already established an international presence. Attendees will have an opportunity see a list of the most significant errors and exchange experiences and examples with other restaurant colleagues in the room. Our guest panelists have many years of experience in multiple countries with various restaurant concepts. They’ve seen many of these errors first hand and heard about many others – and sometimes even committed some of them themselves! 

Speakers:

Former SVP-International at Wendy's and Little Caesars Pizza
International Franchise Consulting

President, International
Wingstop Restaurants Inc

CEO
Dodo Pizza

Founder and Chairman Cravia Group, Chairman Kairos Group
Cravia Group, Kairos Group

Option 4:  Technology
Presented By:
NCR Corporation
Option 5: Technomic - Global Menu Trends: How Operators Adapt Macro Trends for Their Local Market and Customer

Menu trends are emerging at a rapid pace and have never been more mobile across the globe. While it’s imperative that operators keep their offerings in line with current food and drink trends, it can be a challenge keeping up with the many food fads and crazes, as well as determining which trends are more lasting and how to adapt them to a specific market and segment. This session will focus on the key strategies that operators employ when adopting and adapting fast-moving menu trends for their local market. 

Speakers:

Senior Principal
Technomic

Executive Vice President
Technomic

Option 6:  Market Intelligence
10:00 – 12:00

General Session 

Location: Roselle Simpor Ballroom, Sands Expo Level 4
Opening Remarks from GRLC Guest of Honour
Speakers:

Senior Minister of State, Ministry of Trade and Industry & Ministry of Education
Republic of Singapore

GRLC Distinction Awards

The Global Restaurant Leadership Distinction Awards are awarded to those restaurant brands that excel in the global marketplace through Innovation, Industry Service, Partnership and Expansion. The Innovation category recognizes international success by crossing boundaries, staying ahead of consumer demands and enhancing operations, and GRLC is pleased to recognize Dodo Pizza (Russia). The Service award honors the brands that give back to their communities, the industry and even the planet itself; the 2019 award goes to The Minor Food Group (Thailand). The Partnership designation highlights an operator who successfully developed a brand that originated in another country or its own, adapted it to the marketplace and made it a success; this Partnership award honors SPC Group (Korea). Expansion recognizes growth - increase in sales, unit count and average unit volume over the prior year and tracking into the current year. This year’s winner is Restaurant Brands International (Canada). Join us as we celebrate these international stars!

Speakers:

Executive Vice President
SPC Co., Ltd.

President, Burger King & Popeyes, APAC and EMEA
Restaurant Brands International, Inc.

Executive Chairman
The Minor Food Group Singapore

CEO
Dodo Pizza

Nando's - An Evolving Food Brand

Nando's is a culinary and consumer masterpiece. The restaurants, conceptualized in South Africa and started in 1987, now number some 1,250 units in 23 countries, including South Africa, Asia, , U.K. and Northern Ireland, Canada, Australia, Malaysia and Dubai, with Washington, D.C. and Chicago as the first U.S.-based sites. This global concept speaks to healthy food, purpose-related values , and hey…it's the people that make the Flame Grilled Portuguese Style Peri-Peri Chicken! From a unique website and intriguing brand story to strong internal cultural strategy and purposeful localization initiatives, Nando's exemplifies an evolved food brand!

Speakers:

Founder
Nando's

12:30 – 14:45

Marketplace

Location: Peony Ballroom

This is the exhibition portion of the GRLC agenda where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. Just a few hours here can deliver guaranteed quality insights, exclusive intelligence and help you develop meaningful relationships.

12:30 – 13:30

Networking Lunch

Location: Peony Ballroom

GRLC is pleased to provide lunch for attendees following a fabulous morning of tours and attractions.  In addition to enjoying the unique food and beverage offerings that Marina Bay Sands has to offer, make the most of the networking opportunities available. 

Presented By:
Lamb Weston
15:00 – 15:45

Innovation Forums (Choose 1 of 6)

Option 1:  Operations
Option 2: Future of Food
Presented By:
IFFCO
Option 3: Franchising - The Insider’s Guide to Restaurant Development in the SEA Region
Presented By:
World Franchise Associates
Option 4:  Technology
Option 5: Technomic - Adapting the Format: How Operators are Turning to New Store Models to Address Market Disrupters

The boom of delivery, growing demand for off-premise food and drink, increased pressure from nontraditional competitors and hurried lifestyles have forced many operators to rethink how and where they set up and locate their restaurants. Today’s restaurant chains are tasked with doing more with less—servicing more dayparts, offering delivery and providing seamless ordering solutions—often with smaller kitchens and a tight labor market. This session will examine how leading operators are revamping their operations to address the modern industry landscape. 

Speakers:

Global Consulting Associate Principal
Technomic

Managing Principal
Technomic

Option 6: Market Intelligence - How to take Asian Food to the World

Travel and tourism is driving food like never before. Skyrocketing numbers of people are travelling to and within Asia creating more demand than ever for Asian culinary experiences back home. Increasing travel and more frequent visits to favoured countries has resulted in deeper culinary knowledge, expanded taste buds and a desire for an authentic food experience. This forum will discuss how to take Asian cuisine such as Thai, Vietnamese, Malaysian and even Chinese to the world in new formats with the genuine tastes that consumers seek: from revamped airport food offerings to deep-dive dishes that are loved by the 61% of world travellers that from Asia Pacific.

Speakers:

Managing Director/Partner, Exquisine System
COCA & Mango Tree Restaurants Worldwide

15:45 – 16:15

Networking Break

Location: Roselle Simpor Foyer
16:15 – 17:45

General Session 

Location: Roselle Simpor Ballroom, Sands Expo Level 4
The Speed of Tech

Technology plays an intrinsic role in our lives today and consumer expectations are continually advancing. But globally, there are huge variations in technological capacity and capability as well as local attitudes and expectations. So how do multi-national restaurant chains handle the myriad technological needs and speeds in the different countries in which they operate? How do they manage a global platform at the same time as ensuring local relevance as well as building for the future?

Speakers:

Sr Director and Global Product Leader, Digital First Restaurant
NCR Corporation

Editor-at-Large and Vice President of Content Innovation
Restaurant Business

President, Burger King & Popeyes, APAC and EMEA
Restaurant Brands International, Inc.

Turning Adversities into Opportunities, Setbacks to Comebacks

Dr. William Tan has dared more in his lifetime than most of us would dream to attempt. He's an accomplished scholar, scientist, and athlete but realized, "winning medals, trophies or prize money should not be an end to itself. It should be a means to further goodness and to help people." Since then, he has devoted himself to championing great causes worldwide. He has helped raised more than $18 million on a voluntary basis for charities locally and internationally over the last 22 years.  Ultimately, his battles and fighting spirit have have transformed him into a more compassionate physician and invigorated him to dedicate his new lease of life to doing more for humanity. His journey of resilience and reinventing oneself to scale greater heights in the face of adversity continues to inspire many individuals and corporate leaders.

Speakers:

Neuroscientist & Physician, World Record Holder Paralympian and Author

Presented By:
Coca-Cola Company
17:00 – 22:00

Marketplace Sponsor Teardown

Location: Peony Ballroom, Sands Expo Level 4
17:45 – 20:00

Reception & Dinner

Location: Convention Centre Garden Walk

Join fellow leaders and friends for worldly dining and more opportunity for continuing conversations.

Presented By:
IFFCO
08:00 – 00:30

Social Enterprise Partnership Desk

Location: Sands Expo, Peony Ballroom Foyer, Level 4 
Presented By:
Coca-Cola Company
IFFCO
JINJJA CHICKEN
120+Speakers
1,200+Attendees

News

The fourth annual Global Restaurant Leadership Conference (GRLC), presented by Winsight, LLC, will take place Nov. 3-6, 2019, at the Marina Bay Sands luxury hotel in Singapore.

The Global Restaurant Leadership Distinction Awards are awarded to those restaurant brands that excel in the global marketplace through Innovation, Industry Service, Partnership and Expansion.